After your sprint, your AI assistant runs on the Evari platform. There are three subscription tiers based on your daily transaction volume.
Platform tiers
Small — up to 100 daily transactions
- Unlimited AI assistants
- 50GB storage
- 5,000 AI credits per month
- 3 automated flows
- Account manager
- Uptime SLA
Growth — up to 500 daily transactions
- 200GB storage
- 20,000 AI credits per month
- 10 flows and functions
- Priority support
- Advanced monitoring
Scale — 1,000+ daily transactions
- Unlimited storage
- 100,000 AI credits per month
- Unlimited flows and functions
- Dedicated support
- Custom SLA
For current pricing, see the pricing page.
What counts as a transaction?
A transaction is a single unit of work processed by an assistant — for example, one submission processed, one renewal handled, one email triaged. We will confirm the expected transaction count for your specific workflow during the sprint discovery phase.
What if I am between tiers?
Start on the lower tier. We will send you usage alerts when you are approaching your limits, and upgrading is instant. There is no penalty for starting on a lower tier and moving up.
What is included in all tiers?
All tiers include unlimited AI assistants, an account manager, and an uptime SLA. The differences are in storage, AI credits, and the number of automated flows.
Evari has two types of charges: the one-time sprint fee and the ongoing platform subscription.
Sprint fee
The sprint fee is a fixed, one-time charge paid before the sprint starts. It covers the full delivery — discovery, build, integration, deployment, training, and 30 days of post-launch support. There are no variable or unexpected costs on top of the sprint fee.
Platform subscription
After the sprint, you pay a monthly subscription to keep your assistant running on the Evari platform. This renews automatically each month.
- Monthly billing — charged on the same day each month
- Annual billing — charged once per year at a 20% discount (see below)
You can cancel your platform subscription at any time. Your assistant will remain active until the end of the current billing period.
Payment
We accept all major credit and debit cards. For larger organisations or annual subscriptions, payment by invoice (bank transfer) is also available. Contact your account manager to arrange this.
Invoices
Invoices are sent by email after each charge. If you need a copy of a previous invoice, contact your account manager.
Upgrading or downgrading your tier
You can upgrade your platform tier at any time — the change takes effect immediately. Downgrades take effect at the start of your next billing period.
What happens if I stop paying?
If a payment fails, we will notify you and attempt to retry. If the issue is not resolved within 7 days, the platform subscription will be paused and your assistants will stop processing. Your data and configurations are retained for 30 days, giving you time to resolve the billing issue or export anything you need.
AI credits are the unit of measure for AI processing on the Evari platform. Every time an assistant processes a document, runs a workflow, or makes a decision, it consumes credits.
How credits work
Each platform tier includes a monthly credit allowance:
- Small — 5,000 credits per month
- Growth — 20,000 credits per month
- Scale — 100,000 credits per month
Credits reset at the start of each billing period. Unused credits do not roll over.
How many credits does processing use?
Credit consumption depends on the complexity of the task:
- Simple routing or classification: 1–5 credits per transaction
- Document extraction from a standard PDF: 10–30 credits per document
- Complex multi-step workflows with integrations: 20–100 credits per run
During the sprint, we will estimate your expected monthly credit usage based on your transaction volume and workflow complexity. This informs which platform tier we recommend.
What happens if I exceed my credit allowance?
We will send you usage alerts when you are approaching your limit. If you reach your allowance before the end of the month, your assistants will pause until you either top up or upgrade to a higher tier.
You will never be automatically charged for additional credits without your approval.
Monitoring your usage
Your account manager can provide a usage report at any time. We are building a self-service dashboard — this will be available to all customers later in 2026.
If you pay your platform subscription 12 months upfront instead of monthly, you receive a 20% discount on the total annual cost.
Example
At the Small tier:
- Monthly billing: the standard monthly rate × 12
- Annual billing: 20% less than the monthly total
The saving is equivalent to getting roughly 2.4 months free each year.
How to switch to annual billing
Contact your account manager to switch from monthly to annual billing. The change can be made at any time — if you switch mid-month, we will calculate a prorated adjustment for the remaining days of your current billing period.
Is there a refund if I cancel an annual plan early?
Annual subscriptions are non-refundable. If you cancel an annual plan, your assistants will remain active until the end of the 12-month period. We do not issue prorated refunds for unused months.
If there is a specific reason you need to cancel early, contact your account manager and we will do our best to find a fair resolution.
Is annual billing available for the sprint fee?
No. The sprint fee is a one-time charge regardless of billing frequency. The 20% discount applies only to the ongoing platform subscription.