How does the 20% annual discount work?
If you pay your platform subscription 12 months upfront instead of monthly, you receive a 20% discount on the total annual cost.
Example
At the Small tier:
- Monthly billing: the standard monthly rate × 12
- Annual billing: 20% less than the monthly total
The saving is equivalent to getting roughly 2.4 months free each year.
How to switch to annual billing
Contact your account manager to switch from monthly to annual billing. The change can be made at any time — if you switch mid-month, we will calculate a prorated adjustment for the remaining days of your current billing period.
Is there a refund if I cancel an annual plan early?
Annual subscriptions are non-refundable. If you cancel an annual plan, your assistants will remain active until the end of the 12-month period. We do not issue prorated refunds for unused months.
If there is a specific reason you need to cancel early, contact your account manager and we will do our best to find a fair resolution.
Is annual billing available for the sprint fee?
No. The sprint fee is a one-time charge regardless of billing frequency. The 20% discount applies only to the ongoing platform subscription.