What's included in a sprint?
Every sprint includes a fixed set of deliverables regardless of tier. The scope of what's automated varies by tier, but the delivery process and inclusions are the same.
Included in every sprint
Discovery and design (Week 1) A series of workshops with your team to map the workflow in detail, understand edge cases, and sign off on the assistant's behaviour before we build anything.
Build and integration Full development of the AI assistant, including all system integrations required within the sprint scope. We connect to your email, policy admin system, CRM, or portal as needed.
Testing on your real data We test the assistant against your actual documents and submissions — not synthetic data. You review and approve before go-live.
Deployment We deploy to your live environment and monitor the first days of operation.
Team training A training session with your team covering how to use the dashboard, review flagged items, and adjust confidence thresholds.
30 days post-launch support If anything behaves unexpectedly after go-live, we fix it. Included at no additional cost.
What varies by tier
- Proof of Concept — one specific sub-process, 2-week delivery
- Process Transformation — one complete workflow end-to-end, 30-day delivery
- Multi-Process Rollout — 2–3 processes in parallel, 45-day delivery
See the pricing page for full tier details and costs.
What is not included
- Ongoing platform hosting (this is covered by your monthly platform subscription after the sprint)
- Changes to the assistant scope after sign-off — any scope changes are treated as a new sprint
- Custom infrastructure or dedicated cloud environments (available on request at additional cost)